137 reviews for J.Jill, 2.3 stars: 'My best friend sent me a whole outfit from J. Jill and I looked like a homeless person with the whole set. So I returned it and requested a gift card and figured I could buy earrings and purses from the site in the future. Because their clothing is not my style at all. Instead they gave the refund to my friends credit card. I called them and after 2 days of researching they called and apologized because they admitted that it was their mistake. They promised to send me a gift card and they never did. So now I am out of a birthday present. I refuse to ask my friend about the refund so at this point I do not even trust she actually did get a refund.'
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